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Introduction

Designing Assessments

A national chain of restaurants would like to create an on-line induction training programme for new waiters/servers. It is intended that, as the inductees will have different levels of restaurant experience, the training will be modular. These modules will be automatically administered on the basis of an on-line diagnostic test. They will contain formative quizzes throughout, and the programme will be ended by completion of a supervised summative exam.

Click on the > button to evaluate some statements regarding these assessments.


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The input of an experienced member of the serving team would be critical to scope the assessments properly

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The ratio of questions asked about two topics should be more in proportion to their relative importance rather than their size (quantity of information and learning)

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It would be more appropriate to use topic names such as 'Kitchen Hygiene' and 'Taking Customer Orders'  than topic names such as 'Health and Safety' and 'Customer Service'

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In the formative assessment it would be better to use abstract rather than realistic scenarios

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The diagnostic and summative assessments should be of a similar length