Knowledge Checks in User Assistance
What percentage of people have submitted knowledge checks on Questionmark knowledgebases in the period mentioned in this blog?
You should use different vocabulary in your knowledge checks to your documentation, to be sure people can transfer the concepts learned in different ways.
Which of the following is the most appropriate article to include a knowledge check?
An installation checklist
A troubleshooting explanation
An article illustrating concepts
Questionmark Perception licensed to Questionmark